Refund policy

Refunds and Cancellation Policy

Order Cancellation

You may cancel your order within 1 hour of placing it, provided it has not yet been processed or dispatched.
To cancel, please contact us immediately at info@petcotrade.com.

Refunds

Perishable Goods: Due to the nature of our products (e.g., protein bars, croissants, bruschetta and rice products), refunds are only issued if the items are defective, damaged during delivery, or incorrect.
If you receive a damaged or wrong item, notify us within 48 hours of delivery with a photo of the item and packaging.
If approved, we will issue a refund to your original payment method or offer a replacement.

Returns

• We do not accept returns of edible/perishable goods for health and safety reasons.
• Non-perishable merchandise (e.g., accessories) may be returned within 14 days, unused and in original packaging.

Delivery Issues

• If your order hasn’t arrived within the expected timeframe, please contact us for assistance. We’ll work with our courier partners to resolve the issue.